Piste of Mind Policy

Piste of Mind Policy

Relax and start ski planning

Book your Northern Hemisphere holiday now - ski Japan, Canada, and the USA with Piste of Mind. If you change your mind for any reason, we are offering flexibility to Move Dates within the same season or Roll Over Travel to the following season with no additional fees^. Date changes must be confirmed before 70 days prior to departure, and are subject to room availability and seasonality surcharges. Ask your travel agent for more information about your preferred Northern Hemisphere ski destination.

How it works

This policy is valid when it appears on your itinerary. You have the option to:


Move Dates
Move the land portions of your booking to another date within the same season#.


Roll Over Travel
Roll over the land portions of your booking to the following season*.


Flexibility
Free date changes for any reason, with no additional fees^



What is covered under our Piste of Mind Policy:




Hotel Deposits
Deposits paid on accommodation.


Lift Pass Deposits
Deposits paid for Lift+, Lesson & Hire product.


Other Land Deposits
Deposits paid for other land inclusions including ground transportation and activities.


Service
the same great service from your ski specialist, to ensure a stress-free ski holiday.



Terms and conditions:


This policy is valid for new bookings made before 30 June 2021.
All changes must be made before 70 days from departure.
This policy will appear on the itinerary if applicable.
This policy is not a travel insurance policy and only covers date changes made before 70 days from travel.
Standard terms & conditions will apply outside of these conditions.
All date changes are subject to availability. Seasonality increase may apply. Currency differential may apply.
#Move Dates: Refers to changing travel dates within the same season of travel between 1 November 2021 through 30 April 2022 subject to resort open and closing dates.
*Roll Over Travel: Refers to changing travel dates to the following season between 1 November 2022 through 30 April 2023 subject to resort open and closing dates. Not applicable to any Epic product+.
^Flexibility: Means we will waive our fees. Supplier fees may apply.


What is not covered under our Piste of Mind Policy?

Flights & Insurance: Flights & Travel Insurance are subject to their own terms and conditions. Some airlines have released flexible date change policies, so ask our ski specialist about specific terms to make sure you are booking the best option for you.
Seasonality: Rates may vary and seasonality surcharges may apply on your new travel dates. Best available rate at the time of rebooking will apply, discounts may no longer be valid. Any increase in pricing will be made clear before you commit to new dates.
Changes made inside of 70 Days: Date changes must be confirmed before 70 days of departure, if you change your mind inside of 70 days, standard terms and conditions apply.
Room Availability: Changes are subject to room availability, we will try our best to secure the same room, however cannot guarantee that the same room will be available.
+EPIC Product: Any Epic Product allows you to Move Dates within the same season if notice is given prior to 5 December 2021. Roll Over Travel to the following season is not applicable. Epic Coverage is included for all pass holders. Any claims must be submitted directly.

Our Accreditations:

To maintain our industry accreditations strict criteria must be met, including financial reporting and independent auditing. The directors of MySnow Holidays are focused on best business practices and the management of client funds. All client funds are held in separate client accounts, which is in line with IATA/ATAS requirements.


ATAS
For peace of mind when purchasing travel, book with an accredited ATAS Travel Agent. ATAS endorses travel agents who have met strict criteria.
https://www.atas.com.au


AFTA
The Australian Federation of Travel Agents Limited (AFTA) is the peak body for Australia's travel agents, and represents member travel agents in Australia
https://www.afta.com.au


IATA
The International Air Transport Association (IATA) supports aviation with global standards for airline safety, security, efficiency and sustainability
https://www.iata.org/


CATO
The Council of Australian Tour Operator (CATO) trade association representing the domestic and outbound land-supply sector of the Australian travel industryy
https://www.cato.travel/



What we offer:

Below are the main products and services that we can include in your tailor-made ski itinerary. This is not the complete list, if you want anything added always ask and we will do our best to get you the most competitive price and product.

Flights
We contract directly with airlines to be able to bring you the best airfares. We offer Qantas, Air Canada, Virgin Australia, Singapore Airlines, Delta, United, Air New Zealand and many more. If you find airfares you like, let us know and we will do our best to match or beat any airfare.

Accomodation
The ski accommodation that we offer has been hand picked by our contracting team to offer you the best experience on or off snow. Our accommodation offerings are the most popular for the ski destinations, and we are able to offer exclusive rates for a number of ski properties.

Lift
Buying lift tickets as part of a ski package can save you up to 50% and also give you access to exclusive ski deals such as kids ski free or ski free days. Ask your ski expert for more information about these deals

Lessons
We recommend anyone that hasn't skied or snowboarded before to take a lesson, as this is the best way to pick up the sport quickly and safely. Its also a great way to dust off the ski cobwebs if you are returning to the snow. The lessons are a great way to learn a new mountain from a local.

Equipment Hire
If you don't want the hassle of traveling with your ski equipment, ask about convenient ski or snowboard rental options. In a lot of resorts we can organise a ski concierge to bring rental gear to you or come to your room for private fittings, taking the much needed stress out of the process

Ground Transfers
We can arrange door to door transfers, from airport to ski resort / hotel, or private transfer options. It is important that when transfers are discussed that flights have been considered as ski resort transfers work off a schedule, so our expert ski consultants can make sure your custom itinerary matches to your flights.

Activities
If you want a day off from the ski slopes, there are many actitivies offered throughout the various resorts, the popular ones being dog sledding, tubing, ice skating, nature walks, snowshoeing, snowmobiling etc. These acitvities book out over peak times, so don't forget to include them when planning your trip.

Stopover Accomodation
If you want to add on extra city stop overs or activities, we have access to these and will make sure they fit into your itinerary.



The MySnow Difference


- Service and knowledge
- Low hold times
- Exchange rate guarantee
- Destination specialist res teams
- Team of skiers and snowboarders
- Competitive Wholesale rates for packaging
- Exclusive inclusions
- Best early birds specials in market


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Need Advice?


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We can build custom ski itineraries including:
flights, accommodation, ski lift tickets, ski equipment, ski lessons and activities

1300 697 669

Our friendly and skilled consultants are available Monday to Friday 9am-5pm (AEST) to answer any questions about your current or future ski holiday.

info@mysnow.com.au

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What we offer

  • hotel
    Accommodation
  • lift tickets
    Lift Tickets
  • equipment
    Equipment Hire
  • lessons
    Ski Lessons
  • activity
    Activities
  • car hire
    Car Hire
  • bus
    Ski Transfers
  • plane
    Airfares